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Screen
Video Recorder FAQ |
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Is your online order secure? |
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What are values for registered users? |
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Full version. Free email
support and free upgrades for 2 years. |
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Why the recorded video is blank? |
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This may happen
because the player that is being recorded is using hardware acceleration. The
solution is to disable hardware acceleration in the player before recording it.
If you are using Windows Media Player, you can change it from the software's
"Tools> Options> Performance", and set the item "Hardware Acceleration" to
"None".
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Why can't I record audio? |
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Firstly,
make sure that you had checked the item "Record Audio" in Options Dialog.
Secondly, run the command "sndvol32.exe /r" from your
computer's "Start -> Run ...", then the Recording Control panel window will
appear. Click the menu "Options > Properties", and choose correct mixer from the
drop-down list, set the radio to "Record" and check all the items, then click
"OK" button to close Properties dialog.
Finally, in the Recording Control panel window, select
the "Microphone" device and set the volume to a higher value, uncheck the "Mute"
options. If you want to record sound from media files or online movie, you
should select "Stereo Mix" instead. |
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Why is the audio out of sync with video? |
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| This may happen for some video codec, you may try to change to
another video compressor in Options Dialog. And please close other applications
that takes resources during recording. |
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Why is the video recorded faster or slower than the original screen? |
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| This may happen when you the play back rates is incorrect. You
may change the play back rates in Options Dialog. Change the play back frame per
second and do some test, you will find an appropriate FPS setting for recording.
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Where is my recorded video file saved? |
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| Select "Record > Open Output Folder" to open the directory where
recorded video file is saved. The file name is displayed in Summary Window. |
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How to record by free size region, windows, full screen, fixed size or fixed
region? |
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| Check the appropriate one in Options Dialog.
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How to show the Screen Video Recorder again when it is
hidden? |
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| Right
click the video recorder icon in the system tray, and select "Show Recorder"
from the popup menu. |
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How to uninstall the Screen Video Recorder from my
computer? |
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| For
Windows 2000, please click "Start > Settings > Control Panel". For Windows XP,
please click "Start > Control Panel". Click the item "Add/Remove Programs", then
select "Screen Video Recorder" from the list and click the "Remove" button to
uninstall it. |
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Is technical support free? |
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